Here at Too Many Adapters, we’re no strangers to glitches in Apple’s “global” warranty and customer service. “Then we will send the old laptop to the US, and order you a new one.” “Like if the computer is irreparable,” he said. They look like an Apple Store, but have no such thing as a Genius Bar: all repairs are done by CompuDabo, the company that owns MacStores across Mexico.ĬompuDabo, Alberto told me, does utilise AppleCare, but uses its discretion to choose when. The place I went to, MacStore, is a privately-owned reseller. You see, there is no such thing as an official Apple Store in Mexico. Not a bad deal, compared to what a new computer would cost, but more than the nada I was expecting the bill to be. The guy behind the counter, Alberto, told me it would cost 600 pesos (US$50 at the time, less with the current exchange rate). At least the repair would be free.Įxcept it wasn’t. “Your computer will go significantly more slowly, but it will work,” he said. The guy behind the counter took a look at my laptop, pressed some buttons, and informed me he’d have to remove a damaged RAM module. Just in time, I thought, as I waited in line: at almost three years old, the insurance was about to expire – and my laptop looked like it was about to do the same. So I took my US-bought MacBook to a MacStore in a shopping strip in Mexico City, which has been my surrogate home for the last two years. They are, however, protected in a way that my old PCs never were, through AppleCare. Yeah well, as I learned that day, Apple computers are definitely not indestructible. What was this malarkey? Macs were supposed to be indestructible, weren’t they? When I got the dreaded striped screen (mine was of the green variety, but I’ve since learned that it can also turn blue), I looked at it in bewilderment. I had never seen a MacBook fry before my eyes.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |